Privacy Policy

Information you give us

When you request a demo, sign up for early access, or contact us, we collect what you submit — typically your work email address, and any details you choose to share such as your name, company, or role. Brand-team members who use the studio also provide account information needed to sign in and operate their workspace.

Information we collect automatically

When you use our website or studio, we collect standard technical and usage data — such as device and browser type, pages viewed, and basic interaction events — to understand how the product is used and to keep it secure and reliable.

Shopify merchant data

When a merchant installs our Shopify app, Shopify authorizes us to access a limited set of store data. With the merchant's permission we collect:

• Store profile — the store name, primary domain, the store contact email, and the store owner's name. We use this to create and identify the merchant's workspace and to contact them about the app.
• Product catalog — using the read_products scope, we read product details (titles, descriptions, handles, vendor, tags, images, and prices) to build and keep in sync the AI product answers that power the storefront widget.

We only request the permissions the app needs to function. We do not request access to Shopify customer records, orders, or payment data.

Shopper interactions with the widget

When a shopper uses a merchant's embedded widget, we process the questions they ask and the answers we generate so we can operate the service and provide the merchant with analytics. We also record aggregate engagement events — such as widget impressions, interactions, and add-to-cart actions — to help the merchant understand how shoppers use the widget. This information is associated with the relevant merchant's workspace, not with a shopper's Shopify customer account. We ask that shoppers not enter personal information into the widget, as it is intended for product questions.

How we use information

• To respond to demo requests and to provide and operate the service.
• To generate the product understanding and decision insights brands rely on.
• To keep merchants' synced catalogs and product answers up to date.
• To improve, secure, and troubleshoot the product.
• To communicate with you about your request, account, or relevant updates.

Service providers

We work with a small set of trusted service providers that help us run the product — including cloud hosting, data storage, and AI processing providers, as well as the platforms our customers install our app on. We share information with them only as needed to deliver the service, and under agreements that require them to protect it and use it solely on our behalf. Information sent for AI processing is not used to train third-party models.

We do not sell your personal information.

Data retention and deletion

We keep information for as long as needed to provide the service and for legitimate business or legal purposes, then delete or anonymize it. For Shopify merchants specifically:

• When a merchant uninstalls the app, we stop syncing their store and, in line with Shopify's mandatory shop/redact request (sent about 48 hours after uninstall), we purge the store's data from our systems.
• We honor Shopify's customers/data_request and customers/redact webhooks. Because we do not store personal data tied to a merchant's individual customers, these requests typically have no customer records to return or erase.
• Merchants can also request deletion of their workspace data at any time by contacting us.

Your choices and rights

Depending on where you live, you may have rights to access, correct, or delete your personal information, or to object to certain processing. To make a request, email us at the address below and we'll respond in line with applicable law.

Cookies

We use essential cookies to operate the site and may use analytics cookies to understand usage. You can control cookies through your browser settings.

Changes to this policy

We may update this policy as the product evolves. When we do, we'll revise the date at the top of this page.

Contact us

Questions about this policy or your data? Email support@productoverviews.com.